Privacy Policy

This Privacy Policy describes how Interview Ace Australia Pty Ltd ("Interview Ace Australia," "we," "us," or "our") collects, uses, and shares personal information of users of our website, courses, and other services (collectively, the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect the following types of personal information:

Contact Information: Your name, email address, phone number, and postal address.
Account Information: Username, password, and other registration details.
Payment Information: Credit card details or other payment information processed by our secure payment gateway. We do not directly store your credit card details.
Demographic Information: Age, gender, location, and other demographic data.
Professional Information: Employment history, education, skills, and career goals.
Usage Data: Information about how you use our Services, including the pages you visit, the courses you access, and the features you use.
Device Information: IP address, browser type, operating system, and device identifiers.
Communications: Records of your communications with us, including emails, chat logs, and customer support inquiries.
Interview Recordings and Feedback: Recordings of mock interviews and feedback provided by instructors.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you register for an account, enroll in a course, submit forms, or communicate with us.
Automatically: Through cookies, web beacons, and other tracking technologies when you use our Services. Refer to our Cookies Policy for more details.
From Third Parties: From partners, service providers, and publicly available sources.

3. How We Use Information

We use your personal information for the following purposes:

Providing Services: To deliver our courses, provide feedback, and support your learning journey.
Account Management: To manage your account, process payments, and provide customer support.
Personalization: To personalize your experience and recommend courses and resources that may be of interest to you.
Communication: To communicate with you about our Services, updates, and promotional offers.
Analytics: To analyze how our Services are used and improve their performance and functionality.
Research: To conduct research and develop new courses and services.
Legal Compliance: To comply with legal obligations and protect our rights and interests.
Marketing: To send you marketing communications about our services, promotions, and events. You can opt-out of these communications at any time by following the unsubscribe instructions in the email.

4. How We Share Information

We may share your personal information with the following parties:

Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analytics, email marketing, and customer support.
Instructors: To provide feedback and support for your learning.
Business Partners: With whom we collaborate to offer courses and services.
Legal Authorities: When required by law or legal process.
Affiliates: Our subsidiaries or affiliated companies.
Other Users: In limited circumstances, such as when you participate in forums or other public areas of our Services.
In case of Business Transfer: If Interview Ace Australia is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Encryption: Using encryption to protect sensitive data in transit and at rest.
Access Controls: Limiting access to personal information to authorized personnel only.
Security Audits: Conducting regular security audits to identify and address vulnerabilities.
Employee Training: Training our employees on data security best practices.
Secure Payment Processing: Using PCI DSS compliant payment gateways to securely process payments.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights

Under the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Opt-Out: You have the right to opt-out of receiving marketing communications from us.
Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have violated your privacy rights.

To exercise your rights, please contact our Privacy Officer at the address below.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Australia. We will take reasonable steps to ensure that your personal information is protected in accordance with the Australian Privacy Principles, including implementing appropriate safeguards such as standard contractual clauses approved by the European Commission.

9. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date at the top of this policy. Your continued use of our Services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer
Interview Ace Australia Pty Ltd
Level 10, 500 Bourke Street
Melbourne VIC 3000, Australia
Email: privacy@interviewaceaustralia.com
Phone: (03) 9606 0700

Last Updated: October 26, 2023